Privacy & Data Protection Policy
1. Introduction
This Privacy and Data Protection Policy outlines how RM Brand & Marketing Ltd ("we," "us," or "our") collects, uses, discloses, and protects personal data obtained during the course of providing marketing consultancy services. We are committed to ensuring that your privacy is protected and that all personal data is handled in accordance with the UK GDPR and the Data Protection Act 2018.
2. Data Collection
We may collect the following types of personal data:
Contact Information: Name, email address, phone number, and postal address.
Business Information: Company name, job title, and industry details.
Marketing Preferences: Information on your marketing preferences and interests.
Client Data: Information provided by clients necessary for the provision of marketing services, which may include customer databases, marketing plans, and analytics.
Customer Data: Customer information shared to inform strategy and marketing plans e.g. customer interviews, customer insights (this should be anonymised wherever possible)
3. Purpose of Data Processing
We collect and process personal data for the following purposes:
To provide and manage our marketing consultancy services.
To communicate with you regarding your enquiries, projects, and any relevant updates.
To tailor our services to your specific needs and preferences.
To comply with legal obligations and resolve any disputes.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
Consent: Where you have given explicit consent for us to process your personal data.
Contractual Necessity: To fulfil our contractual obligations to you as a client.
Legitimate Interests: For purposes such as improving our services, managing our business operations, and conducting marketing activities, provided these interests do not override your privacy rights.
5. Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third-party service providers who assist in delivering our services, such as IT support, data storage, and analytics providers.
Legal and Regulatory Authorities: When required by law, or to protect our rights and the rights of others.
Business Transfers: In the event of a business sale, merger, or acquisition, your personal data may be transferred to the new owner.
We do not sell or rent personal data to third parties for marketing purposes.
6. Data Security
We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect against unauthorized access, loss, or misuse of your data.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
You have the following rights concerning your personal data:
Access: Request access to the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request the deletion of your personal data, subject to legal constraints.
Restriction: Request the restriction of processing under certain circumstances.
Data Portability: Request the transfer of your data to another service provider.
Objection: Object to the processing of your data for direct marketing purposes.
To exercise these rights, please contact us at RM Brand & Marketing Ltd (rlbmaclean@outlook.com / 07704949879).
9. Complaints
Should you wish to make a complaint about how your data has been handled please contact rlbmaclean@outlook.com. RM Brand & Marketing Ltd will acknowledge your complaint within 30 days and take appropriate steps to investigate and keep you informed of the process without undue delay. We will confirm the outcome of the complaint to you without undue delay.
10. Changes to this Policy
We may update this Privacy and Data Protection Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.
11. Contact Us
If you have any questions or concerns about this Privacy and Data Protection Policy or how we handle your personal data, please contact us at: Rlbmaclean@outlook.com, 0770 4949879 or 47 South View Road, Southampton, SO15 5JD.
Last Updated June 2026